Sidewalk Snow Removal

In the City of Chicago, you are required to remove ice and snow on the sidewalks in front of your home or business. Many people rely on walking and transit as their primary way to get around, and without a wide, clear path through snow and ice, it is especially difficult for people with disabilities, seniors, and children to walk safely. According to the Municipal Code of Chicago (4-4-310 & 10-8-180), property owners and occupants are responsible for keeping sidewalks clear of snow and ice.

Report locations that DO NOT clear sidewalks to 311

Report locations that DO NOT clear their sidewalks by making a "Snow - Uncleared Sidewalk or Bike Lane" request with the City of Chicago 311 Service Request line.

DIAL 311 or Online Snow - Uncleared Sidewalk or Bike Lane Request
If calling from outside Chicago, call 312.744.5000

When you make a "Snow - Uncleared Sidewalk or Bike Lane" request, please note the following:

  • Make sure the problem occurs on the sidewalk.-

  • DO NOT use this category to report snow on streets, parking lots, or alleys.

  • Provide a specific address where the problem occurs.

  • Request a reference number from the operator, this will help you track the status and resolution of your request.